Faqs

Can I Change Or Cancel My Order?

• If your item is in stock, you have a limited window to amend or cancel your order.
• You can sign in to My Account to cancel your order, change the delivery address, shipping method, or modify engraving or monogram details.
• Confirmation of your request will be provided immediately.

Can I Have My Order Gift Wrapped?

• Gift packaging is available for $3.00. Simply select this option at checkout.
• Your gift order will be packed in our standard packaging, sealed in a bag, and wrapped in wrapping paper.
• You can include a gift message during the checkout process. Your message will be printed on stationary or you can alternatively choose to receive a blank gift card.

How Do I Use A Promotion Or Offer Code?

• Add the code to the DISCOUNT CODE box on your Shopping Bag page and click APPLY CODE.
• Please note the conditions: one code per transaction, not applicable on sale items, non-transferrable, and subject to stock availability.
• Additional terms and conditions may apply.

What are the Nomads Roam's Sizing Guides?

• Please refer to the infographic provided for the Nomads Roam Sizing Guide.

What Do I Do If I Forget My Password?

• Click on the "Forgotten Password" link on the My Account page.
• Follow the steps to reset your password. A link will be sent to your email address to facilitate the password reset process.

How Do I Change My Personal Details & My Email Preferences?

• You can edit your personal details such as name, phone number, email address, and password within the My Account section.
• To manage email preferences, you can sign up for the Nomads Roam Newsletter and unsubscribe at any time using the "Unsubscribe" link provided in each newsletter.
• Nomads Roam respects your privacy and treats your personal information as confidential.

Nomads Haus Family

Nomads Haus is a collective that provides Property Design and Development, Interior Design services, Van and Mobile Home Renovation and Rentals, and lastly, through Nomad Roam, Outdoor Gear.

The team consists of architects, interior designers, graphic designers, and landscapers focused on creating beautiful spaces and services tailored to the nomad experience.

What Options Are There for Delivery?

• Delivery times are provided for in-stock products only, including engraved items.
• All deliveries are tracked, and some require a signature upon delivery. The expected delivery date will be displayed during the checkout process, and you will receive a tracking number for more accurate estimated arrivals.
• Gift packaging can be added at checkout for an additional $3.00.

How Do I Track My Order?

• You can track your order by logging into your account or referring to your order dispatch email.
• Tracking details will be available from the moment your order is dispatched until it is signed for at its final destination.

Does My Order Need to Be Signed For?

• Yes, all orders will be sent by courier and require a signature upon delivery.
• If no one is available to sign for the parcel, our delivery company will schedule a later date of delivery using the mobile number registered with your account. Orders will not be left 'in a safe place' for security reasons.

Are There Any Delivery Exceptions or Conditions?

• We are unable to deliver to PO Box numbers, BFPO addresses, mail-forwarding addresses, and temporary residence addresses to ensure safe and undamaged delivery.
• Weekend delivery varies globally, and it's recommended to contact the courier for further details.
• Our couriers do not deliver on public holidays.

What Is the Returns Policy?

• While we don't currently offer returns, if you declare an item as damaged within 15 days and provide evidence, we will offer a full refund or send a new item.
• All pieces must be returned in their original, undamaged packaging.

How Do I Return an Item?

• To set up a return request for online and in-store purchases, please click here.
• Returns can be made within 100 days of purchase, including items bought on sale or with a promotion code.
• All returns must be accompanied by a copy of your proof of purchase.
• Ensure items are returned in a new, unused condition, and in their original packaging for exchanges or refunds.

Processing Your Refund

• Upon receipt of the returned items, the original credit or debit card used for the purchase will be credited with the cost of the goods, excluding delivery charges.
• Refunds will be processed within 5 days of receiving the items, and it may take 4-7 working days for your credit card company to credit your account.

What Is Your Warranty + Lifetime Repairs Service?

• Every product is covered by a 1-year warranty on receipt of a valid proof of purchase.
• This warranty applies to all our products worldwide, regardless of the place of purchase.
• Within 1 year, if your item needs repair, we provide a full repair service free of charge.
• This warranty is in addition to other rights you may have in relation to the piece.

How Do I Make a Claim on My Warranty?

• To return your products for repair under warranty, please email us at Jelena@nomadshaus.com.

What Can I Do If My Item Is Outside of the 1-Year Warranty?

• If your item is outside of the 1-year warranty period, please contact our Customer Care Team for further assistance.

What Do I Do If My Item Is Lost or Stolen?

• Unfortunately, our 1-Year Warranty does not cover the loss or theft of any pieces.
• We recommend contacting your home, contents, or travel insurance company to make a claim directly.
• We are happy to provide any proof of purchase information you may need for your insurance claim. Please contact our Customer Care Team or log in to your online account to view your order history.